Cancellation policies are one of the most controversial conversations among private music teachers. If you look at the cancellation policies of various studios, you will find some teachers never allow make-ups, some do monthly group lessons, and others always offer make-up lessons. We like to be somewhere in between- it all depends on the circumstances. As a busy mom of two, I understand the craziness of parenthood, but I also know that I do not always have time to make-up every missed lesson, especially if I travel to a student’s home. Our policy allows us to set boundaries yet be flexible at the same time.
Our policy reads as follows:
Lesson times are permanent for the year and scheduled at a mutually convenient time for the student and teacher. Regular attendance is expected and necessary for progress.
Ultimately, makeup lessons are solely up to the the teacher’s discretion, based on their teaching schedule. Lessons missed by the teacher or due to a school closing will be made up. Refunds are not given for missed lessons.
If you have to cancel a lesson, we ask that you give us 24-hour notice. In this case, we do try to schedule a make up; it could be immediate or it might be later in the school year. School holidays, early release days, and holiday breaks are a great time to get in make up lessons if both teacher and student are available. Another option is to split up a make-up lesson and extend the regularly scheduled lessons in the following weeks (i.e. splitting up a 45 min lesson into three 15 minute chunks, then having three 60 minute lessons).
If your child is sick, please let us know!! We all have busy schedules and don’t need to pass the sickness around!! More than likely, we will gladly make-up a lesson to prevent getting sick!
If you cancel a lesson with less than 24 hour notice, please do not expect a make-up. If we have a cancellation in our day, we will tell you know. Your child getting in their lessons is very important to us, but we also ask that you respect our busy schedules and personal family life.